Capture the Extraordinary: ThistleFrame Studios

Privacy Policy for ThistleFrame Studios

At ThistleFrame Studios, your privacy is of utmost importance to us. This Privacy Policy details how we collect, use, and protect your personal data when you interact with our services, including Event Photography, Portrait Sessions, Commercial Photography, Photo Editing and Retouching, Visual Storytelling, and Print and Digital Media Production. We are committed to transparency and compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect various types of information in connection with the services we provide:

• Personal Identifiable Information (PII): This includes your name, contact details (such as address, phone number, email address), and payment information when you book a session or purchase our products. For specific photography services, background information relevant to the photoshoot may also be collected.
• Photographic and Visual Data: As a photography studio, we collect images and video footage during our sessions. While these are primarily artistic works, they may contain identifiable individuals.
• Technical Data: When you visit our online platform, we may collect information such as your IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our services, products, and online platform.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our services:

• To provide the photography, editing, and media production services you have requested.
• To process your bookings, payments, and deliver products.
• To communicate with you regarding your sessions, products, or inquiries.
• To improve and personalize our services and online platform.
• For internal record keeping and administrative purposes.
• With your explicit consent, to showcase our work for promotional purposes, ensuring appropriate anonymization or permission from identifiable subjects.
• To comply with legal obligations and resolve disputes.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• With trusted third-party service providers who assist us in operating our business and providing services (e.g., payment processors, printing labs, IT support). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• When required by law, such as to comply with a subpoena or other legal process.
• To protect the rights, property, or safety of ThistleFrame Studios, our clients, or others.
• With your explicit consent for specific purposes, such as sharing select photographs for portfolio display or promotional materials.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period may vary depending on the type of data and the nature of our relationship with you.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• The right to be informed: About how your personal data is collected and used.
• The right of access: To request a copy of the personal data we hold about you.
• The right to rectification: To request correction of inaccurate or incomplete personal data.
• The right to erasure ("right to be forgotten"): To request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
• The right to restrict processing: To request the suppression of your personal data's processing.
• The right to data portability: To obtain and reuse your personal data for your own purposes across different services.
• The right to object: To processing based on legitimate interests or direct marketing.
• Rights in relation to automated decision making and profiling: Not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our online platform may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help improve website functionality and gather usage metrics. You can typically manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

ThistleFrame Studios

4502 Heather Lane

Suite 3B

Edinburgh, Scotland

EH12 9FG

United Kingdom